Kulanz und Service ohne Grenzen. | Christian Riethmüller | TEDxTuebingen by TEDx Talks   3 years ago

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Why are so few retailers willing to enable the customers wish? See some simple examples how your store can get the most popular in town.

Christian Riethmüller, Head of Osiander - a 400 year old bookstore at Tübingen. His ideas on goodwill and service are without limits and inspire to rethink entrepreneurial acting.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx

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